Accredited programs

Accredited programme: “Training of experts in implementing practical procedures in order to enhance persons with mental disability’s functionality”


General objective:

The training’s goal is implementation of concrete procedures contained within training programme in order to have as quality as possible care of physical and psychosocial development of children with mental disabilities placed in institutions. Procedures are in accordance with modern pedagogical methods. We have systematically linked recommendations for concrete procedures in work with children in 5 methodological units in order to achieve main goal.

Specific goals according to methodological units:

Methodological unit- personal hygiene and nutrition- Training of experts in implementation of concrete methodic procedures in process of independent living or providing adequate assistance to persons with mental disability to maintain personal hygiene and to feed adequately.

Methodological unit- moving and security- Training of experts in developing concrete procedures for improving safety of children with mental disability during organized going out, walks, free moving and similar. The aim is to train experts to react properly in certain stressful situations and to increase the level of general security.

Methodological unit-speech and communication- Training of experts in developing speech and communicative abilities of institutional beneficiaries as a fundamental pre-condition to establish mutual relation of respect and understanding. Successful communication is the way toward more individual approach to persons with mental disability who are placed in residential institutions.

Methodological unit- children’s behavior and socialization- This methodological unit is directed towards development of competencies significant for those procedures related to the creation of desirable behavioral forms and which are directed towards integration of children with mental disabilities in narrower and broader social community and are focused on those procedures related to enhancing socialization process.

Methodological unit- motivation of children- This part of the training includes development of competencies related to enhancing the level of motivation among children with mental disability and it is based on adopting concrete procedures which contribute to higher level of motivation for performing everyday concrete activities.

Target group for experts’ training

The training is primarily intended for staff employed in residential type institutions who want to improve their professional competencies in the field of concrete procedures in work with children with mental disability and to enhance the quality of work in accordance with innovative measures of modern society’s social protection.

The field programme is related to and final beneficiaries

The programme is related to persons with mental disability placed in residential conditions in Serbia, which is one of most marginalized social groups in our society. The final beneficiaries of the service are children with mental disabilities who are placed in residential institutions for a longer period of time.

Accredited program “Basic training for working with children and people with disabilities”

The aim of the program is to train the participants of the seminar for functional assessment of people with disabilities, creation of individual programs of work and to conduct the activities with them and their guardians.

The contents of the program:

  •  Good communication and the techniques of communication with children with mental disability
  •  Functional assessment of the users
  •  Creation of individual work plan
  •  Establishing the criteria for creating homogeneous groups of people with disabilities
  •  Creating the treatment plan for the groups of users
  •  Team work in the process of realization of planned contents
  •  The working methods with people with disabilities
  •  Creation of synopses for workshops
  •  Introducing to practical functioning of people with disabilities and their families


The "School of Life"



The goal of the “School of Life” program is to bring the person with mental disability closer to the programs, in an unobtrusive and acceptable way, so that a person can benefit from those programs during the activities of preparation for independent living.  For the first time in their lives, people with mental disability have the opportunity to separate from their parents, or to get out from the institutions and take care on their personal hygiene and hygiene of the living area, help at the meal preparation and to learn the rules of living in the group. 

 Target group of the program are people with mental disability from biological, foster families, institutions and children and people from non-stimulating environment.


 The content of the “School of Life” program:

  •  Seven-day stay out of the habitual residence of the children/people;
  •  Conduction of specific all-day “School of Life” program;
  •  Individual and group work of experts with the participants of the program;
  •  Monitoring of children/people during the seven-day program;
  •  Evaluation/reporting after the seven-day program.



The "Life Skill's School"




The “Life Skill’s School” program is aimed to provide the support to people with disabilities, needed for substantial living, according to their needs, wishes and possibilities. 

The program is presented as the preparation for substantial living at the least restrictive environment through active participation in concrete life situations. It involves preparation of parents and staff from the institutions to give an adequate support for these persons. It is important for people with disabilities to be involved in different life situations and so create the practical schema for realization of different activities.

The target group of the program are people with disabilities (from biological, foster families and institutions), parents, guardians, fosters, staff from the institutions...


Social Inclusion Program



(Involvement in social, cultural, entertainment activities)

The goal of the Social Inclusion Program is to prepare and help people with disabilities from home or institutional asylums to get involved in social and cultural activities within the community they live in. Through professional work, entertainment, social and cultural activities, people with disabilities have the opportunity to see different way of life and to spend time with experts like with friends. Through these activities they get closer and have more open relationship and don’t look to the experts as the persons with formal authority. The environment where people with disabilities live gets to know them through these activities, in positive way, and we can practically observe their possibilities, and that is to be the key in our future work.


Education of volunteers

Development of volunteer service


We have been developing the volunteering since our existence, for eleven years. So far, we have educated (theoretically and practically) more than 500 volunteers of different knowledge and education, but everyone with the same wish to help children and people with disabilities. Volunteers stay in our organization at least for six months, and many of them follows the work of the organization for years. The volunteers’ education is conducted every 6 months.

Theoretical education includes:

  •  Presentation of work of the organization and functioning of NGO;
  •  Creation of a team and team functioning;
  •  Lecturing about people with disabilities;
  •  Communication with people with disabilities;
  •  Working methods with people with disabilities.



Education of parents

Parent empowerment and support


During all the years of the existence of “Child’s heart” the importance has been given to the cooperation with parents. The goal of the empowerment and support for the parents is to motivate the parents to become our partners in the process of independence of their children.

So far, we have organized different programs for empowerment of this target group. In addition to providing regular advice, we have worked to strengthen parents’ associations through organization of educations.

One of the program of this kind is a “Parent’s club”, launched in a cooperation with the Serbian Youth from Sweden and Democracy Commission of the Embassy of the United States of America in Belgrade. We have also been working on the empowerment of parents and creation of critical mass, which as such can make some changes in the system of care and treatment of persons with mental disability. 200 parents from 18 towns in Serbia were educated on the seminars within that project.


Cooperation with local sector



The aim of the program is to start the intensive partner cooperation with local sector (the companies) in order to raise the awareness that we should all help and support the members of the society that have a problem which cannot solve by themselves. 

We have large number of partners, who support us from the day we were founded, and without whose help the work of the organization would be limited. There are also a large number of new companies that are joining us, recognizing the significance of the idea, and in these times of the economic crisis they see the necessity of supporting us.





You can contact us on one of following ways:

Phone:(+381) 11 33 49 623
Fаx:(+381) 11 33 49 623
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